Shipping policy
At Atelier Hekayat, we aim to deliver your order as quickly and safely as possible. Please review our Shipping Policy before completing your purchase.
Order Processing
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Orders are processed within 2–5 business days after payment confirmation.
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Wholesale orders are processed within 5–8 business days, depending on official business days in Saudi Arabia.
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During peak periods or new collection launches, processing times may be extended.
You will receive a confirmation email once your order has been shipped.
Shipping Methods
We ship domestically and internationally using trusted courier services such as:
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DHL
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Aramex
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UPS
The courier is selected based on destination and service availability.
Delivery Timeframes
Estimated delivery times vary by location:
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Saudi Arabia: 2–5 business days
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International: 5–10 business days
Delivery times are estimates only and may be affected by customs clearance, weather conditions, or courier delays. Atelier Hekayat is not responsible for delays caused by shipping carriers.
Shipping Fees
Shipping fees are calculated at checkout unless otherwise stated.
Original shipping fees are non-refundable.
Customs, Duties & Taxes
For international orders:
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Customers are responsible for all customs duties, import taxes, and clearance fees.
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Atelier Hekayat is not responsible for delays caused by customs authorities.
We take reasonable steps to minimize customs-related charges where possible.
Address Accuracy
Please ensure your shipping address is complete and accurate.
Atelier Hekayat is not responsible for:
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Incorrect addresses
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Failed deliveries due to incomplete information
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Packages returned to sender
Additional shipping charges may apply for re-delivery.
Lost or Delayed Packages
Once your order is handed to the courier, responsibility transfers to the shipping provider.
If your package is delayed or lost, we will assist in opening an investigation with the courier, but Atelier Hekayat is not liable for courier-related losses.
Damaged or Missing Items
If your order arrives damaged or incomplete:
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Notify us within 48 hours of delivery
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Provide clear photos/videos as proof
Claims submitted after this period will not be accepted.
Order Tracking
Tracking information will be provided once your order ships.
Please allow up to 24 hours for tracking updates to appear.
Contact Us
For shipping-related inquiries, contact:
Please include your order number in all communications.
Final Note
By placing an order with Atelier Hekayat, you acknowledge and accept this Shipping Policy.